Wickett Insurance Broking - Financial Services Guide, business insurance broker

Key information is provided by this document to confirm the kinds of financial services offered by Wickett Insurance Broking and the financial products related to these services.

We provide service and act on your behalf in attempting to secure appropriate covers to meet your needs and objectives.

However, your assistance is needed to understand your requirements. You have the right not to divulge information so we must advise the possible consequences of not receiving your full personal information.

If urgent advice is required and provided then reliance on that advice should be limited until the advice is confirmed in writing. Wickett Insurance Broking confirms all verbal advice and information in writing if requested.

We comply with the Federal Privacy Amendment Act 2000 and The General Insurance Information Privacy Principles which set standards for collection, use, disclosure and handling of personal information.

DUTY OF DISCLOSURE

Before you enter into a contract of general insurance with an Insurer, you have a duty, under the Financial Services Reform Act, to disclose to the Insurer every matter you know or could be reasonably expected to know, is relevant to the Insurer’s decision whether to accept the risk of the insurance and if so, on what terms.

You have the same duty to disclose these matters to the Insurer before you renew, extend, vary or reinstate a contract of general insurance.

Your duty does not require disclosure of matter:

That diminishes the risk undertaken by the Insurer
That is of common knowledge
That your Insurer knows, or in the ordinary course of his business, ought to know, and
Which compliance with the duty is waived by the Insurer.

INSURANCE PRODUCTS AND REMUNERATION

Wickett Insurance Broking will assist in meeting your general insurance requirements by providing a wide range of insurance products to suit your needs.

In providing these services, Wickett Insurance Broking and/or the authorised representative has the following sources of income.

A broker fee as stated on the invoice.
Commission as a percentage of the premium you pay. The level of commission will be advised on your request.
Interest is paid on monies contained in the trust account until premiums are paid to the Insurer on your behalf.
If premium is funded with arrangements made by Wickett Insurance Broking commission may be paid by the financier.

All retail products are subject to a 14 day cooling-off period and you may withdraw from the contract during this period at no cost.

If you wish to cancel an existing policy, a written and signed request must be provided. A brokers fee may apply in the event of mid-term cancellation of a policy.

ENQUIRIES AND COMPLAINTS

Wickett Insurance Broking has its own “complaints handling system” which commences with our Complaints Officer who will initially consider the details and hopefully resolve the problem. If unresolved, his response will be accountable to Insurance Brokers Disputes Limited.

You may lodge any complaint by contacting:

    The Complaints Officer
    Wickett Insurance Broking
    PO Box 600
    CAULFIELD SOUTH

    Insurance Brokers Disputes Ltd
    Level 10, 99 William Street
    MELBOURNE VIC 3000
    Phone No: 1800 064 169